Operator Assistance provide support and help to internee users visiting your company web site. With this package users are able to get support from operator via chat, by seeing entire or partial images pushed through the chat window or by redirection to a new URL. There is no need for any client side software installation, Operator assistance integrates as a side panel on your web site.

User accounts can be created by Operator Assistance (OA) Administration Module. OA Admin Module is a windows application used by operator and intended for managing user accounts and domains. With OA Administration Module operator can create, modify or delete user accounts or domains.

If user wants operator assistance he/she must login to the system, and wait for operator contact them. On other side, operator log on to system using Operator Console. Operator Console is windows application. After successfully login to Operator Console, operator see list of customers waiting on assistant. Operator need to choose one by one of customers in waiting line and start chat with him.

Operator Console application is powerful application which allow operator, beside other things, to send common phrase very simply - using some of functional keys (F1-F12) on keyboard. Operator Console application is also capable to send pictures to user via chat. Also operator can modify (mark important parts on picture) before sending it to the customer. On other side, customer need only to ask simple questions to the operator and wait for detailed but simply to understand answers optionally supported with pictures with highlighted important areas and comments. Also operator can drive customer through web site dynamically changing loaded page in customer browser.

Finally, we can say to there are many advantages of using this kind of support. Some of them are:

• Users get all the necessary information as quick as possible
• Direct communication with users provide marketing insight
• Your services get elevated to a higher level of quality